Refund Policy

At Ashraf Web Decisions, customer satisfaction is our priority. We understand that sometimes circumstances may lead to a request for a refund. This Refund Policy outlines the terms under which refunds are granted for our courses, training programs, and gift card services.

1. Courses and Training Programs

Our refund policy for courses and training programs includes the following guidelines:

  • Refund Eligibility: If you are unsatisfied with a course, you may request a refund within 7 days of the purchase date. Refunds are only available for courses that have not been fully accessed or completed. After 7 days, refunds are not available.
  • Partial Refunds: In cases where a course is partially completed, we may offer a partial refund at our discretion.
  • Request Process: To request a refund, please contact us at hajiashraf4165@gmail.com or call us at +923271831627. Provide your order details and reason for the refund request.
  • Refund Processing Time: Approved refunds will be processed within 5-10 business days. The refunded amount will be returned to the original payment method.

2. Gift Cards and Online Service Replenishments

Due to the nature of gift cards and online service replenishments, these purchases are non-refundable. Once a gift card code or service credit has been issued, it cannot be returned, canceled, or refunded.

Please ensure the accuracy of your purchase before completing the transaction. If you encounter an issue with a gift card or code, please contact us, and we will assist you in resolving the issue with the service provider where possible.

3. Special Circumstances

In special cases, such as technical issues or billing errors on our part, we may issue a refund or credit. Each case will be reviewed individually. For assistance, please contact us directly.

4. Contact Us

For questions or assistance regarding our Refund Policy, please reach out:

  • Email: hajiashraf4165@gmail.com
  • Phone: +923271831627

We are committed to providing a fair and transparent refund process. If you have concerns about a purchase, please don’t hesitate to contact us, and we will do our best to assist you.

This policy is designed to protect both the customer and Ashraf Web Decisions. Thank you for understanding and respecting these guidelines.

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